OneDegree Pet Mart

OneDegree currently accepts payments with VISA credit card, MasterCard credit card, Apple Pay, Google Pay or Shopify Pay.

You can purchase more than one product of the same model in same order.

You must use a valid credit card to complete the payment. After successful payment, you will receive a " "OneDegree Pet Mart Order Confirmation Notice" emailed by OneDegree to your registered email address within 24 hours. If you do not receive this email, please check your email’s spam folder and ensure your email address is still valid. If you still do not receive the email, please call our customer service hotline 2886 9892 during office hours from Monday to Friday, between 10:00am and 6:00pm (except public holidays), please (Press "1," then "4," and then "1”) and talk to our customer service representative from OneDegree Pet Mart; if you are unable to speak with our representative immediately, please leave a voice message, and our representative will contact you on the next business day.

Starting from May 1, 2025, if the total amount of your order (per single transaction) is below HK$500, OneDegree will charge an additional shipping fee of HK$100; if the order with a total amount (per single transaction) of HK$500 or above will be exempt from shipping fees. The products you ordered would include a one-time free delivery service (only applicable to standard local delivery areas: including Hong Kong Island, Kowloon, and the New Territories; not applicable to outlying islands and remote areas). You must allow OneDegree to provide your contact information to third-party merchants for delivery arrangements. Please visit https://www.onedegree.hk/en-us/privacy-policy

for more details about the policy of OneDegree Personal Information Collection Statement.

Each merchant has different delivery policies and charges, please check the relevant delivery details on the product page. If you have special delivery requests, please inquire directly with individual merchants, as they may charge additional shipping fees. If you provide incorrect delivery information or if the logistics service fails to contact you multiple times, or if you refuse delivery, the merchant may arrange re-delivery, and you will be responsible for any additional shipping costs. OneDegree shall not be held responsible. Please check the delivery service policies of individual merchants via: https://bit.ly/3YqheKO  .

Delivery time may vary depending on individual merchants’ shipping schedule, please read the delivery arrangement specified on the individual product page before making purchase. However, delivery time may be affected by traffic, bad weather, public holiday, and other special circumstances. Please check the delivery service policies of individual merchants via:  https://bit.ly/3YqheKO  .

OneDegree will assign the merchant to arrange the delivery based on the contact information and delivery address you provided in the order. The merchant will contact you before confirmation of delivery arrangement, and you may directly communicate with the merchant to change the delivery address, date, or time, or to arrange for someone else to collect the products. You must sign a receipt upon delivery as proof.

OneDegree is not a provider of product warranty or repair services. Warranty and repair services are provided by the merchants, and the warranty period for each product varies by the merchants. Please read the relevant warranty period and repair service arrangements on the individual product pages before purchasing. After successfully ordering, please keep the "OneDegree Pet Mart Order Confirmation Notice Email" issued by OneDegree as proof of warranty, which the merchant will use this receipt to confirm the provision of relevant warranty or repair services. Please check the warranty and repair services policies of individual merchants via:  https://bit.ly/3YqheKO.

Once the order is confirmed, it cannot be cancelled, refunded, or exchanged for other products. OneDegree is not responsible for the maintenance, replacement, repair, or damage of the products. The return policy for products depends on the terms and conditions of individual merchants.

You may click the “chat bubble” on the bottom right corner at the main page of OneDegree Pet Mart to check for relevant information. if you would like to talk to our customer service representative from OneDegree Pet Mart, please call our customer service hotline 2886 9892 during office hours from Monday to Friday, between 10:00am and 6:00pm (except public holidays), please (Press "1," then "4," and then "1”) ; if you are unable to speak with our representative immediately, please leave a voice message, and our representative will contact you on the next business day.

OneDegree is responsible for managing the website, arranging the order processing, and completing the provision of products or services purchased through OneDegree. OneDegree is not a supplier of products or services and will not be liable for any related products or services. The quality of the products or services and delivery arrangements of the products are the sole responsibility of the merchants providing the products or products. If you have any inquiries, feedback, or complaints about the products or related services, please contact the merchants directly. Products or services purchased through OneDegree are subject to the terms and conditions of the merchants. Any issues arising from sales and claims processing or any matters related to your contract with the merchants are the responsibility of the merchants.

You can view the OneDegree Personal Data Collection Statement: https://www.onedegree.hk/zh-hk/privacy-policy. If you have any questions, please contact OneDegree via email: care@onedegree.hk.

Please provide your company information (company name, type of products or services, contact phone number and email address and company website) and email it to partnership@onedegree.hk. OneDegree will have a dedicated person contact you.