How would you handle my Fire policy after a successful submission?

After the Fire insurance policy is successfully confirmed, the policy documents will be sent to the email registered for the policy immediately. At the same time, you can manage your Fire policy and view the policy documents through your OneDegree online account. Subsequently, the Policy Administration department will send the original policy documents to your designated mortgage lender (if any) within 6-7 working days.

** For privacy reasons, mortgage lenders will not disclose client details, including but not limited to the fire policy assessment results, the current mortgage loan value, the required sum insured, etc., to any third parties. If you have any questions regarding the assessment status of your policy, you may contact your mortgage lender a few days after the policy documents are couriered.

For the same reasons, we are not able to enquire about the existing Fire policy with the mortgage lenders or other insurers on behalf of our customers. If you need to enquire about or cancel your existing fire policy, please contact them directly.

The sum insured requirement varies among mortgage lender, therefore customers are encouraged to confirm the exact sum insured required with their mortgagee before applying. This can save your time and prevent assessment delays. The policy assessment is subject to the decisions of the mortgage lender, which shall be final and binding.