Home Insurance
If you are planning to move out or sell the insured property, and there have been no successful claims, you can complete the following Policy Cancellation Form and upload the relevant documents to our member portal to arrange for policy cancellation: 1. Log in to your account: Login | OneDegree 2. Click on [Account] 3. Select [Upload Documents] and Submit Once we receive your completed cancellation form, the Policy Administration Team will email you at your registered email address. Please follow the instructions in that email to provide the required information.
If there have been no successful claims, customers may contact us at any time to cancel their policy. The premium refund amount will be calculated based on the number of covered months, in accordance with the policy terms. Please be advised that an administrative fee of HKD 500 will apply for policy cancellations. For further details, please refer to the policy wordings.
Third-party liability coverage protects the policyholder (first party) from claims made by others (third parties) when the policyholder is found legally liable, with the insurance company serving as the second party. For home insurance, third-party liability coverage includes compensation arising from household accidents - for example, if a burst pipe in your home damages your neighbor’s property, the insurance will cover the compensation costs you're liable for. If you have opted for Pet Owner Third-party Liability coverage, this policy protects you in the event that your pet causes bodily injury to others or accidental damage to property. It covers claims related to your legal liability. Please refer to the Policy Home Insurance Policy Provision for detailed coverage information.
OneDegree Home Insurance does offer third-party liability coverage for pet owners, and customers are allowed to freely choose this optional add-on coverage. If your pet causes bodily injury to others or accidental property damage, this policy will cover the resulting legal liability claims. For detailed coverage information, please refer to the Home Insurance Policy Provision
Pet, Critical Illness and Home* policy holders can handily access to their online OneDegree account both by computer and mobile browsers (such as, Google Chrome/Edge/Safari, etc); whilst, online account management is not yet extended to other insurance products. Policy holders can simply login at www.onedegree.hk by inputting their registered email address and with One Time Password (OTP). * Home policyholders who purchase their policies on or after 22 December 2022. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ If you face problem to login your account, please check if: ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ a. Expired OTP OTP will be sent while Microsoft on behalf of OneDegree Hong Kong Limited <msonlineservicesteam@microsoftonline.com>, and the code will be valid for 5 minutes only. If you have not entered the OTP in time, you would need to request a new OTP again. At the same time, if you repeatedly request a OTP, the previously requested password will become invalid after a repeat request. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ b. Browser setting If you are using Google Chrome browser, please check if you have already allowed cookies and have not pre-set us (www.onedegree.hk) as one of your unaccepting websites in “Setting” page. Please be aware: ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ Never select o Block third-party cookies o Block all cookies (not recommended) ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ Never to add o our website (www.onedegree.hk) in “Sites that can never use cookies” ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀ You may also try if able to access through Incognito Window (below image as reference). ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ In case, you have already gone through all our above suggestions and the problem persists, please refer to our guide at What do I need to provide for reporting a technical issue? . Then, contact with us with the necessary details sharing, we will be best to assist accordingly. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ You may contact us through diverse channels (https://www.onedegree.hk/en-us/contact-us ).
