Home Insurance
Pet, Critical Illness and Home* policy holders can handily access to their online OneDegree account both by computer and mobile browsers (such as, Google Chrome/Edge/Safari, etc); whilst, online account management is not yet extended to other insurance products. Policy holders can simply login at www.onedegree.hk by inputting their registered email address and with One Time Password (OTP). * Home policyholders who purchase their policies on or after 22 December 2022. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ If you face problem to login your account, please check if: ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ a. Expired OTP OTP will be sent while Microsoft on behalf of OneDegree Hong Kong Limited <msonlineservicesteam@microsoftonline.com>, and the code will be valid for 5 minutes only. If you have not entered the OTP in time, you would need to request a new OTP again. At the same time, if you repeatedly request a OTP, the previously requested password will become invalid after a repeat request. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ b. Browser setting If you are using Google Chrome browser, please check if you have already allowed cookies and have not pre-set us (www.onedegree.hk) as one of your unaccepting websites in “Setting” page. Please be aware: ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ Never select o Block third-party cookies o Block all cookies (not recommended) ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ Never to add o our website (www.onedegree.hk) in “Sites that can never use cookies” ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀ You may also try if able to access through Incognito Window (below image as reference). ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ In case, you have already gone through all our above suggestions and the problem persists, please refer to our guide at What do I need to provide for reporting a technical issue? . Then, contact with us with the necessary details sharing, we will be best to assist accordingly. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ You may contact us through diverse channels (https://www.onedegree.hk/en-us/contact-us ).
Generally, air conditioner cleaning is not part of authorized repair services. Therefore, routine maintenance and cleaning of air conditioners are not included in the coverage.
Home Appliances Warranty Insurance requires proof that the insured appliances are only for domestic and personal use. Therefore, the appliance cannot be covered if the receipt is lost.
Homeowners can provide any documents verifying their ownership of their property, as well as any documents listing the appliances included with the property purchase. OneDegree will verify the ownership of these appliances based on the provided documentation and the specified appliance brands and models.
Yes, the Home Appliances Warranty Insurance will cover the inspection fee.
