Fire Insurance

After the Fire insurance policy is successfully confirmed, the policy documents will be sent to the email registered for the policy immediately. At the same time, you can manage your Fire policy and view the policy documents through your OneDegree online account. Subsequently, the Policy Administration department will send the original policy documents to your designated mortgage lender (if any) within 6-7 working days. ** For privacy reasons, mortgage lenders will not disclose client details, including but not limited to the fire policy assessment results, the current mortgage loan value, the required sum insured, etc., to any third parties. If you have any questions regarding the assessment status of your policy, you may contact your mortgage lender a few days after the policy documents are couriered.   For the same reasons, we are not able to enquire about the existing Fire policy with the mortgage lenders or other insurers on behalf of our customers. If you need to enquire about or cancel your existing fire policy, please contact them directly.   The sum insured requirement varies among mortgage lender, therefore customers are encouraged to confirm the exact sum insured required with their mortgagee before applying. This can save your time and prevent assessment delays. The policy assessment is subject to the decisions of the mortgage lender, which shall be final and binding.

Yes. You can now manage your Fire insurance policy and view policy documents through your OneDegree online account*.   Should you have any inquiries, please contact us at care@onedegree.hk.   *Access to policy documents on online account is only available for policies purchased or renewed on or after 31 October 2024. If you purchased or renewed your policy before the mentioned date, please refer to the confirmation email from the Policy Administration department to view the policy documents.

The policy effective date must be any day within 10 to 180 days after the insurance is purchased.   If you do not specify the policy effective date at the time of purchase, we will set it as 28 days after the policy purchase by default. If you need to change the policy effective date after the purchase, please email care@onedegree.hk within 48 hours of purchase and clearly state the new policy effective date and policy number, and we will make the necessary amendment. Any change requests made after this deadline will incur an administration fee of HK$300 per request.

Applicable to policies purchased on or before 20 November 2023: We will send you a renewal notice by email or SMS 90 days and 30 days before the end of the current Period of Insurance. After receiving the notification, please log in to your OneDegree account to accept the policy renewal and manage your renewal options.   Applicable to policies purchased on or after 21 November 2023: Your Fire policy will be automatically renewed after each Period of Insurance. We will send you a renewal notice via email 90 days and 30 days before the end of the current Period of Insurance. At that time, please log in to your OneDegree account to manage your renewal options.   Please note that the policy will be renewed 20 days before the end of the current Period of Insurance to allow time for the Policy Administration department to arrange for the policy documents and receipts to be sent to the mortgage lender (if any).   If you wish to confirm the renewal immediately, you can click "Pay Now" on the “Manage Renewal” page, and we will collect the premium from the credit card registered for the policy instantly. Upon successful payment, the policy documents will be sent to the email registered for the policy, while the original policy document and receipt will be sent to the designated mortgage lender (if any) within 6-7 working days.   *If you need to adjust/ decrease the sum insured during the renewal period, please first enquire with your bank and obtain confirmation from them. Then, update the sum insured via “Manage Renewal” page. If you wish to make changes to the policy details, please contact us at care@onedegree.hk within 48 hours. Any changes requested after this 48-hour deadline will incur an administration fee of HKD 300 per request. The sum insured cannot be adjusted after the policy is issued. If the sum insured is insufficient, please purchase an additional policy.

If your property suffers from damage, please immediately: 1. Take steps to minimize the damage; 2. Report to the Police in the event of deliberate or malicious damage. 3. Please download the claim forms from the below links, and email the form, along with the required documents stated on the form, to us at claims@onedegree.hk. Our claims team will contact you for additional information & supportive documents if needed. Please download the Claim form here: Download   Please submit your claim with the required documents within 30 days from the date of occurrence or discovery.