Critical Illness Insurance
Pet, Critical Illness and Home* policy holders can handily access to their online OneDegree account both by computer and mobile browsers (such as, Google Chrome/Edge/Safari, etc); whilst, online account management is not yet extended to other insurance products. Policy holders can simply login at www.onedegree.hk by inputting their registered email address and with One Time Password (OTP). * Home policyholders who purchase their policies on or after 22 December 2022. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ If you face problem to login your account, please check if: ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ a. Expired OTP OTP will be sent while Microsoft on behalf of OneDegree Hong Kong Limited <msonlineservicesteam@microsoftonline.com>, and the code will be valid for 5 minutes only. If you have not entered the OTP in time, you would need to request a new OTP again. At the same time, if you repeatedly request a OTP, the previously requested password will become invalid after a repeat request. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ b. Browser setting If you are using Google Chrome browser, please check if you have already allowed cookies and have not pre-set us (www.onedegree.hk) as one of your unaccepting websites in “Setting” page. Please be aware: ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ Never select o Block third-party cookies o Block all cookies (not recommended) ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ Never to add o our website (www.onedegree.hk) in “Sites that can never use cookies” ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀ You may also try if able to access through Incognito Window (below image as reference). ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ In case, you have already gone through all our above suggestions and the problem persists, please refer to our guide at What do I need to provide for reporting a technical issue? . Then, contact with us with the necessary details sharing, we will be best to assist accordingly. ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ You may contact us through diverse channels (https://www.onedegree.hk/en-us/contact-us ).
You can update or add the card used for payment by following the steps below: 1. Log in to our online portal ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ 2. Select your policy card under “Your Policies” section ⠀⠀ ⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ 3. You may edit the card info or add a new card by clicking the ✏ icon under the “Payment” section
In general, according to the provision, we will pay the benefit to the Policyholder. However, if the Policyholder passes away during the Insured Person's lifetime or claim assessment, while the Insured Person is still alive, the Insured Person will become the new Policyholder of the Policy, and the relevant benefits will be paid to the new Policyholder.
Yes, it is mandatory to upload copies of your HKID and bank proof through your OneDegree customer account before cancelling your Pet or Critical Illness policy. We require these documents to verify your identity and bank details, ensuring that the premium refund is processed quickly and accurately to the policyholder. Here's how the process works: 1. Once you submit your cancellation request, our initial attempt is to refund the premium to the payment card used for policy purchase. This refund typically takes 7-10 working days, depending on your card issuer. 2. However, if the refund cannot be processed to your card for any reason, we need your bank details on file to redirect the payment. Uploading the copies of your Hong Kong ID and bank proof helps streamline the process and avoid delays in refunding. Therefore, policyholders are required to upload these documents to their account before submitting a policy cancellation request.
If the Policyholder and the Insured Person are the same person, and if he/she passes away when we pay the benefit, the benefit will be transferred to his/her estate. If the Policyholder and the Insured Person are NOT the same person, and if the Policyholder passes away during the Insured Person's lifetime or claim assessment, while the Insured Person is still alive, the Insured Person will become the new Policyholder of the Policy, and the relevant benefits will be paid to the new Policyholder.
